Terms of Service

These Terms of Service govern the supply of windscreen replacement, repair and auto glass services by ERI Windscreen Replacement Peterborough ("we", "us", "our") to you, the customer. By booking our services you agree to these terms. Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.

1. Services

We provide windscreen replacement, rear and side glass replacement, and related auto glass services in Peterborough and surrounding areas. All work is carried out with reasonable care and skill using suitable materials.

2. Bookings and Quotes

• Quotes are based on the information you provide. A revised price may apply if the vehicle, damage or location differs from what was described.
• A booking is confirmed once we acknowledge it by phone, WhatsApp or email.
• Estimated arrival times are given in good faith but may be affected by traffic, weather or earlier jobs.

3. Pricing and Payment

• Prices are quoted in GBP and, where applicable, include VAT.
• Payment is due on completion of the work unless otherwise agreed in writing.
• For insurance-funded work, you remain responsible for any excess or amount not covered by your insurer.

4. Cancellations

You may cancel or reschedule a booking at any reasonable time before our technician is dispatched. Cancellations made after dispatch or after work has begun may incur a call-out charge to cover our costs.

5. Consumer Cancellation Rights

Where you book a service off-premises (for example by phone or WhatsApp), you normally have a 14-day cancellation right under the Consumer Contracts Regulations 2013. If you ask us to begin the service within this period and we complete it, you lose the right to cancel once the service is fully performed. If we begin but do not complete the service, you may be required to pay for work done up to the point of cancellation.

6. Curing Time and Safe Drive-Away

Following replacement, we will advise you of the minimum safe drive-away time. You must not drive the vehicle before this period has elapsed. We are not liable for damage or injury caused by failing to follow these instructions.

7. Workmanship Guarantee

Our workmanship is guaranteed against defects in fitting for a reasonable period from the date of installation. The guarantee does not cover damage caused by accident, misuse, further impact, improper cleaning, vehicle defects or work carried out by third parties.

8. Your Responsibilities

• Ensure the vehicle is accessible and the area is safe for our technician to work in.
• Disclose any known issues with the vehicle that may affect the work.
• Remove valuables from the vehicle before work begins.

9. Liability

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under law. Subject to that, our total liability for any claim arising out of the services is limited to the price paid for the service in question. We are not liable for indirect or consequential losses.

10. Complaints

If you are unhappy with any aspect of our service, please contact us on +44 7340 094871 as soon as possible. We will investigate and aim to resolve the matter promptly and fairly.

11. Governing Law

These terms are governed by the laws of England and Wales. Disputes are subject to the non-exclusive jurisdiction of the courts of England and Wales.